Client Address Update

Hi all! As you may have noticed, there have been some odd looking addresses showing for some cases in Levana. This is generally because the caregiver had two or more cases and they all had different addresses which were marked as current in ARTIE. As a result, Levana...

Levana Week Two

December 15, 2017 All, SALES FORCE WILL BE DOWN ON Sunday NIGHT FROM 7pm – 9pm for system upgrades. You may view, but cannot do any data entry during this time. This is not Levana, but the entire system, everyone in the world using Sales Force. In an effort to reduce...

Time Entry Adjustment

Hi All! Yesterday you may have received an email from SalesForce (Levana) that said something like the below example. This was a message triggered by the system to go to the user anytime any time they have entered has been modified. This was intended so you would know...

Levana Day 10

It appears users are finding their “groove” in using Levana – this is a good thing. The panic in your voices have settled and everyone seems to have embraced our new baby Levana. Barracuda VPN is up and working again! A new offline form is available and you may start...

Levana Day 9

Hi all- Another day has come and gone and we continue to tweak and work in Levana. The items that are left to tweak take more time than the one’s from last week, as they are more systematic. Today there were a lot of questions about using the system and some reports...

Multiple Cases Update Dec 11

Hi all! Over the weekend we have received several notifications that the addresses for cases look strange. For example, the case has only every lived at one addresses, but there are three on file with the caregiver. Almost always this has led to us noting that the...