As you may have noticed, there have been some odd looking addresses showing for some cases in Levana. This is generally because the caregiver had two or more cases and they all had different addresses which were marked as current in ARTIE. As a result, Levana just couldn’t quite figure them out. Mission Matters has identified the issues that caused this and put together an update to assign correct addresses (the MOST recent active address). They will be running this update tonight. What does this mean for you? It really shouldn’t change your experience, except that while you are in a case, you may see the address change (or when you refresh the page it may change). New addresses that have been entered since Levana was put into place should not be affected, so anything new you have entered into Levana should be safe.
Thanks and have a great night!
Client Address Update